Reflection

Description (What happened) Today I experienced firsthand how to glove with a conflict authority. The mother of a work user whom I had ab initio met on Friday came into the childrens join to start a go at me for making her daughter feel call forth an inadequate parent. During the time I spent with her daughter she gave me no indication of feeling like this and so these accusations came as preferably a surprise. Team members knew that this gentlewoman planned to come into the perfume that day although none of them tried to warn me that she could be unfounded. Feelings (What were you imagination and feeling) Initially I was shocked and all that was going by dint of my head was what can I say or do. My palms were sweaty and my grammatical constituent was quivering. I regain this is the most nerving situation I had always been in. After the situation was resolved I felt endure down by my team who failed to let me know that this could potentially happen and I was shocked that nobody offered me any reenforcement when trying to calm this lady down. Evaluation (What was good and blue(a) well-nigh the situation) This situation allowed me to experience how it feels to be faced with provoked service users or their family members. I think that this inevitably helped me to fig up for any similar situations in the future as overmuch as you can prepare.

I think that I may have come across as unconfident and faint about what I was saying. When I initially realised how irate this lady was keen to take her into the meeting room so that what was organism said was not heard by servi ce users. When reflecting on this I now real! ised that this had put me in what could have been a very dangerous situation because initially I was alone in the room with this lady and her daughter. I think that if this situation was to arise again then I would correspond that another member of the team came into the room with me to avouch the situation but also as a shield for me. boilers suit I felt that I handled the situation as topper as I could and the situation was...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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